Return Policy

If you are not entirely satisfied with your purchase, we’re here to help.

We gladly accept returns.

Ship items back to us within: 14 days of delivery

To be eligible for a return, your item(s) must be uninstalled and in the same condition that you received them. Returns must also be shipped back in original packaging and packed in the same method as received with the same packing material to prevent damage. You are responsible for the cost of the return shipment + a 15% restocking fee. If items are damaged in transit due to improper packing, additional fees will apply.

The following items can not be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, we can not accept returns for:

Custom or Personalized Orders
Sale items
Expedite fees, custom color, and shipping fees
Items customized by request (i.e. part swap, mixed colors, etc.)

Refunds:
If the item(s) and all parts are found to be in their original condition, then your refund will be processed within 7 days from the received date and a refund will be issued to your original method of payment for the fixture price minus a 15% restocking fee. If items are damaged in transit due to improper packing, additional fees will apply. Shipping and expedite fees are 100% non-refundable.

Cancellations:
We require a 7 day notice of cancellation from the date the order was placed. Please cancel by 5pm (EST) on the 7^th day after you placed the order to avoid incurring a cancellation fee.

To return your product, please ship to the following address:

Cordero Home & Lighting
4324 Revolution Park Drive
Suite 104
Charlotte, NC 28217